TECHNICAL SUPPORT & MAINTENANCE
TECHNICAL SUPPORT AND MAINTENANCE POLICY:
isee systems provides technical support and maintenance to customers
who own version 9.1 and above of the iThink/iSTELLA software and who own
a current technical support plan.
Technical Support is provided by telephone or e-mail and includes software
installation support, troubleshooting and general "how-to" questions. Maintenance
includes patches, updates, and minor software releases.
Lab Pack licenses are covered under the associated faculty license.
NetSim licenses are covered under the associated iThink or STELLA license.
Eligibility: Not all software owners are eligible for Technical Support. Technical
Support is included with Professional, College/University and K-12 versions of iThink
and STELLA. Technical Support is not included with Student software.
Hours of operation - Monday through Friday, excluding company holidays, from 9:00am
to 5:00pm Eastern Time (US and Canada).
PURCHASE ORDER POLICY:
We accept purchase orders for orders over $2,000.00 (two thousand dollars) or from
K-12 School Districts for any amount. (United States and Canada only). Our terms
are Net 30 and full payment is due within 30 days of invoicing. Email
firstname.lastname@example.org if you require our W9. Our US EIN (Federal Tax Id)
is 02-038 5795.
We are not able to accept purchase orders for less than this amount.
Because of the intangible nature of software, we do not give refunds for software
The printed matter listed below may be returned. isee systems must be
informed within 10 days from date of purchase that you wish to return printed matter.
isee systems must receive the returned printed matter in saleable condition
within 30 days from date of purchase. Printed matter must be returned by traceable
Workshop registrations fees are refundable up until two weeks prior to a scheduled
workshop. If a registrant cancels within two weeks of a scheduled training,
the fee will be credited towards a future workshop.
User Conference fees are refundable up until 90 days prior to a scheduled conference.
No refunds will be allowed within 90 days of a scheduled conference.